Lee Van Vechten was in the medium of teleservices from 1962 until his passing in 2003. He was President of F.G.I., a management consulting and sales training firm, specializing in turnkey telephone selling installations and repositioning for businesses. His client list of over 300+ included Honeywell, GE (General Electric), UPS (United Parcel Service), Peterbilt Motors, AT&T Corporate, General Foods Intl, The Coca-Cola Company, D&B (Dun & Bradstreet), Victoria’s Secret to name a few. In 1983, Lee was the co-founder of the American Teleservices Association (ATA) and the recipient of Teleprofessional Magazine's 'Top 10 Pros of The Year' award, and The Direct Marketing Association's 'Telemarketing Council's Pioneer' Award. Lee was an authoritative source for many publications, having been a regularly featured writer for DM News, Teleprofessional Magazine, Operations and Fulfillment and the Telephone Selling Report. He also contributed to the compensation chapter for Prentice Hall's Encyclopedia of Telemarketing, as well as Dartnell's Marketing Manager's Handbook. He also published the Van Vechten Report and Extensions; a proactive telephone-selling skills newsletter for management. His pride and joy was his first publication the TSR Hotline, a training reinforcement program for Telephone Sales Representatives. He was a frequent keynote speaker at industry trade conferences and seminars. When it comes to telephone sales department operation start-up and management, Lee Van Vechten knew what to do and knew what to avoid ensuring success. You will have the benefit of his vast experience and knowledge in reading his best-selling publication to date; The Successful Sales Manager's Guide to Business-to-Business Telephone Sales and his follow-up The Successful Manager’s Guide to Selling Through Proactive Customer Service.