Lee Van
Vechten was in the medium of
teleservices from 1962 until his passing in 2003. He was President of
F.G.I., a
management consulting and sales training firm, specializing in turnkey
telephone
selling installations and repositioning for businesses. His client list
of over 300+ included Honeywell, General Electric, UPS, Peterbilt,
AT&T Corporate,
General Foods, Coke Cola, and Dun & Bradstreet. He was the
co-founder of the
American Teleservices Association. Lee received Teleprofessional Magazine's
'Top 10 Pros of The Year' award, and the Direct Marketing Association's
'Telemarketing Council's Pioneer' Award. Lee was an authoritative source for many
publications, having been a regularly featured writer for DM News,
Teleprofessional Magazine, Operations and Fulfillment and the Telephone Selling
Report. He also contributed to the compensation chapter for Prentice Hall's
Encyclopedia of Telemarketing, as well as Dartnell's Marketing Manager's
Handbook. He also published the Van Vechten Report and
Extensions, a proactive telephone selling skills newsletter for management,
and the TSR Hotline, a training reinforcement program for Telephone Sales
Representatives. He was a frequent keynote speaker at industry trade conferences and seminars.
When it comes to telephone sales department operation start-up and management,
Lee Van Vechten knew what to do and what to avoid to ensure success. You will
have the benefit of his vast experience and knowledge in this book.
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