R.I.P.

Lee Van Vechten

1945-2003




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About the Author

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Lee Van Vechten was in the medium of teleservices from 1962 until his passing in 2003. He was President of F.G.I., a management consulting and sales training firm, specializing in turnkey telephone selling installations and repositioning for businesses. His client list of over 300+ included Honeywell, General Electric, UPS, Peterbilt, AT&T Corporate, General Foods, Coke Cola, and Dun & Bradstreet. He was the co-founder of the American Teleservices Association. Lee received Teleprofessional Magazine's 'Top 10 Pros of The Year' award, and the Direct Marketing Association's 'Telemarketing Council's Pioneer' Award. Lee was an authoritative source for many publications, having been a regularly featured writer for DM News, Teleprofessional Magazine, Operations and Fulfillment and the Telephone Selling Report. He also contributed to the compensation chapter for Prentice Hall's Encyclopedia of Telemarketing, as well as Dartnell's Marketing Manager's Handbook. He also published the Van Vechten Report and Extensions, a proactive telephone selling skills newsletter for management, and the TSR Hotline, a training reinforcement program for Telephone Sales Representatives. He was a frequent keynote speaker at industry trade conferences and seminars. When it comes to telephone sales department operation start-up and management, Lee Van Vechten knew what to do and what to avoid to ensure success. You will have the benefit of his vast experience and knowledge in this book.





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Purchase the Sales Manager's Guide Here