Van Vechten was in the medium of teleservices from 1962 until his passing in
2003. He was President of F.G.I., a management consulting and sales training
firm, specializing in turnkey telephone selling installations and repositioning
for businesses. His client list of over 300+ included Honeywell, GE (General Electric), UPS (United Parcel Service), Peterbilt Motors, AT&T Corporate,
Foods Intl, The Coca-Cola
Company, D&B (Dun
& Bradstreet), Victoria’s
Secret to name a few. In 1983, Lee was the co-founder of the American
Teleservices Association (ATA) and the
recipient of Teleprofessional Magazine's 'Top 10 Pros of The Year'
award, and The Direct Marketing Association's 'Telemarketing Council's Pioneer'
Award. Lee was an authoritative source for many publications, having been a
regularly featured writer for DM News, Teleprofessional Magazine,
Operations and Fulfillment and the Telephone Selling Report. He also
contributed to the compensation chapter for Prentice Hall's Encyclopedia
of Telemarketing, as well as Dartnell's Marketing
Manager's Handbook. He also published the Van Vechten Report and
Extensions; a proactive telephone-selling skills newsletter for
management. His pride and joy was his first publication the TSR Hotline,
a training reinforcement program for Telephone Sales Representatives. He was a
frequent keynote speaker at industry trade conferences and seminars. When it
comes to telephone sales department operation start-up and management, Lee Van
Vechten knew what to do and knew what to avoid ensuring success. You will have
the benefit of his vast experience and knowledge in reading his best-selling
publication to date; The Successful Sales Manager's
Guide to Business-to-Business Telephone Sales and his follow-up The
Successful Manager’s Guide to Selling Through Proactive Customer Service.
vanvechten.com will return later in 2012 with a new look...thanks for visiting.