TSR Hotline / The Successful Sales Manager's Guide to Business-to-Business Sales

The Successful Sales Manager's Guide / TSR Hotline

The Sale's Manager's Guide now in its second printing! A real best seller for this niche market!

The Successful Sales Manager's Guide to Business-to-Business Telephone Sales

Management Book

TSR Hotline

TSR Hotline®

This publication is based on Lee's 35 years of selling and more specifically on his consulting experience. These 15 chapters are loaded with world class management topics to include a variety of How To Topics.

Including

	Yesterday, Today, Tomorrow
	Telephone Sales and at What Risk
	Now there is More to Think About
	Management Concerns, Risks and Dangers
	Management Guidelines
	Finding and Hiring Your Staff
	Compensation and Reward Recognition Systems
	Understanding Sales Staff Motivations
	Telephone Skills and Training Techniques
	Training, Workbook Design, Format and Examples
	Performance and Performance Appraisals
	The Sales Center Facility
	Conflict Resolutions
	Publications, Associations, Conferences
	The Marketing Plan

Published and marketed by Art Sobczak's Business By Phone, Inc., Omaha, NE. This guide is for both the new and experienced manager. This is a seven-day free trial no risk offer. A promotional piece is offered with your order, "Salary or Hourly and are you at risk?"

In 1982 the TSR Hotline was introduced to satisfy the requirements for training as defined by our client base. It was fully revised and consolidated in 1996. The programs' mission is to maintain telephone selling skills and communication techniques. Research has shown these techniques start to erode the minute the class has been completed. Over 8,000 in use today!

Features

	79 Lessons, one per week, self lead
	Binder system that easily fits into the rep's station as a selling reference tool.
	CEU's (Continuing Education Units) awarded for course completion.
	Lessons take less than 35 minutes to review in group meetings (pre and post sessions).

Benefits

	Enhanced selling skills and techniques; more revenue and profits!
	Easy to use; saves time!
	Consistent sales presentations, allowing effective feedback and solutions to sales presentation problems as they occur; reduced risk and TSR relations!
	Low costs, less than $1.00 per lesson, per rep; saves money!
	Fully revised in 1996, updated and reflective of the current sales environment; reps will use! Enhancing the investment!
	REPRESENTATIVE LESSON SAMPLES

The Groundbreaking Management Guide to Planning,
Starting, Staffing, and Running a Proactive Customer
Service Operation
Proactive Customer Service is a simple concept: taking care of the business
and customers you already have, continuing to maintain them and grow it.
Yet few companies do it as well as they are able, and others spend much
more doing it than they need to. In this comprehensive guide you'll see …

Customer Service Book

	A 10-step test to determine if Proactive Customer Service will work for you
	What to specifically test and measure to ensure Proactive Customer Service will pay off for you
	How Proactive Customer Service fits into the organizational chart
	How to reduce sales compensation expenses by 15%, AND increase revenue by 20%.
	The types of people who will perform well in Proactive Customer Service roles, and which types to avoid
	Proven hiring aids, such as a 12-step interviewing process, word-for-word interview questions, evaluation forms, and an actual Employment Agreement
	20 Compensations Rules for Proactive Customer Service, and specific comp plans you can use

Regardless of whether you have any, all, or none of the following: proactive telesales department, inbound call center,
and a customer service department, your company and your customers can likely benefit from Proactive Customer Service.
Lee Van Vechten shows you how in this guide.